Support
Email support@menokeep.com and a human will reply, usually within two business days. Telling us your device model and iOS version helps us answer in one round trip instead of three.
How do I cancel my subscription?
On your iPhone: Settings → tap your name at the top → Subscriptions → MenoKeep → Cancel Subscription. Apple manages all billing, so cancelling has to happen there rather than in the app. Cancel at least 24 hours before your renewal date to avoid the next charge. Deleting the app on its own does not cancel a subscription.
I paid, but Pro is still locked.
Open the paywall in the app and tap “Restore purchases” — this asks Apple for your purchase history and re-applies it. Make sure you are signed in with the same Apple Account you bought with. If it still does not unlock, email us and mention the Apple Account region and roughly when you purchased.
How do I get a refund?
Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in with your Apple Account, find MenoKeep and choose the option to request a refund.
How do I move my data to a new iPhone?
If iCloud sync is on, sign in to the same Apple Account on the new device and your entries will sync down. If iCloud sync is off, your entries live only on the old device — turn sync on there first, wait for it to finish, then set up the new phone.
How do I delete everything?
Deleting the app removes its data from that device. If you used iCloud sync, also remove its stored data from your iCloud settings on the device. We hold no copy of your journal, so there is nothing for us to delete on our side.
My reminder did not arrive.
Check iOS Settings → Notifications → MenoKeep and confirm notifications are allowed. Focus modes, Do Not Disturb and Low Power Mode can also hold notifications back. Reminders are scheduled locally on your device — we do not run a push server.
The report is empty or missing days.
The report only contains entries inside the period you selected. Try a longer period, and check that the entries you expect exist in the History tab for those dates.